Communicate Confidently & Project A Powerful Professional Image (11-12 November 2013) Melia Kual

FOCUSING ON

• How To Project A Powerful Professional Image
• The Best Way To Communicate
• Discover Your Work-Attitude
• Attitude Change For Proactive Relationship
• Different Types Of Personalities
• Work With Boss, Accept Criticism Positively
• Putting Forward An Idea Effectively
• Understanding Behaviors And Characteristics

OBJECTIVE

The way we look at ourselves could be different from the way others perceive us. Clear communication helps us to enhance our self esteem and confidence. Effective communication tactics can help us to manage bosses, co-workers and staff. It can be also used to manage and supervise difficult people.

In this course, you will also discover different types of communication profiles and how to deal with different
personalities effectively. You will also learn how deal assertively with others according to respective situations.

Discover important skills to manage bosses, peers as well as co-workers. Come and experience the art of influencing and managing your audience by your actions.

AFTER ATTENDING THIS COURSE,

YOU WILL RETURN TO YOUR JOB...

• Learning how body language can enhance your personality
• Communicating your needs more clearly to others.
• Handling criticisms more positively.
• Projecting a more positive and professional image at work.

METHODOLOGY

This is a practical course with many hands on activities to allow participants to experience what they learn first. Some of the methodologies used are:

• Problem analysis
• Case study
• Role play
• Games
• Group discussion

WHO SHOULD ATTEND

Receptionist, Clerical, Secretaries, Supervisors, Office Administrators, Marketing-sales/IT/Call
Centers/Accounts/Operational /Technical support/Engineers, Officers, Executives and Asst Managers

LEARN FROM THE BEST
Ms. Ananthy Sankaran holds a B. Econs. (Business Administration) and Masters Degree in Civilization Studies (M.A.Civilization)from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

During her 14 years experience as Corporate Trainer (trained more than 2000 staff from various sector), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious "Best In-house Trainer" award from a top notch Training and Consultancy firm in the country.

She has traveled extensively to all parts of the country to conduct various "human behavioral" workshops to enhance peoples' ability and attitude to perform better at workplace.

Her areas of expertise or most popular training workshops are Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial/ Executive/Clerical Development, and many other Administrative Skills enhancement programs.

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

Among many government bodies she has conducted successful in-house programs are; Jabatan Perdana Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the "changing mindsets" team, conducted a series of "Managing Change" program for more than 300 staff of different levels.

Some major training projects conducted by Ms. Ananthy includes facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan Chemicals and part of the Supervisory program for UNIMAS Sarawak.

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples' mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

A firm believer of "Behind Every Successful Organization Is A Well Trained Team of Committed People", Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Day One
9.00 HOW TO PROJECT A POWERFUL PROFESSIONAL IMAGE

• The Basis of Your Job Title and Scope Of Duties
• Understanding Your Actual Responsibilities
• Interpersonal Relationship And Communication Skills
• Formula For Excellent Interpersonal Relationship

10.45 THE BEST WAY TO COMMUNICATE

• Secrets Of Communication
• The Right Words To Use
• Correcting Your Tone of Voice
• Positive and Negative Body Language at Work

1.00 Lunch

2.00 DISCOVER YOUR WORK-ATTITUDE

• Analyzing Various Attitude
• What Is Your Attitude?
• Factors Influencing Your Attitude

3.45 ATTITUDE CHANGE FOR PROACTIVE RELATIONSHIP

• Can Attitude Be Changed Easily?
• Attitude Change Made Easy
• Characters and Personalities at Different Age

5.00 End of Day 1

Day Two
9.00 DIFFERENT TYPES OF PERSONALITIES

• Communication Matrix
• Analyze Your Profile
• Identify Your Bosses Profile
• How To Manage Different Personalities

10.45 WORK WITH BOSS, ACCEPT CRITICISM POSITIVELY

• Issues At Office
• Managing Boss :Ideas Not Complaints
• What to do When You Are Criticized?

1.00 Lunch

2.00 PUTTING FORWARD AN IDEA EFFECTIVELY

• Different Levels of Listening
• The Best Way to Listen
• Strategies to Sell Your Ideas To Boss

3.45 UNDERSTANDING BEHAVIORS AND CHARACTERISTICS

• 3 Types of Behaviors and Characteristics
• 3 Types of Ego Within Us
• Forgiving and Accepting People Who Are Different From Us

5.00 Course Ends